GENERAL
1. How do I book the service?
Call, email us or get in touch with us through this site or simply call toll-free at 1-866-636-DORM (3676) or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . During office hours, we respond to all enquiries within 2 hours.  

We guarantee that all inquiries will be responded to within 12 hours.

2. When should i book?
We recommend you book as early as possible as the end of April is very busy. 

3. When do you pick up and deliver? 
Store Your Dorm can facilitate pick ups and deliveries 7 days a week from 9am till 7pm. Pick ups and deliveries between 7pm and 10pm can be arranged for an additional charge.

4. What are your office hours and scheduling hours?
The Store Your Dorm booking office is open Monday to Friday from 9am till 9pm and at weekends from 9am to 6pm. 

PAYMENT
1. What methods of payment do you accept?
We accept all major credit cards (Visa, Mastercard), Cash, and Cheque. In some locations we are also able to accept Debit payments. 

2. When will I be charged?
Store Your Dorm is one of the few companies not to charge you until we pick-up your items. On the day we come to your room to pick-up your belongings you can provide us with payment. 

STORAGE
1. Do I receive a record of what I put into storage?
Store Your Dorm will give you a written receipt when we come to collect your belongings. This inventory will reflect the number of boxes you are storing and the number of additional items that do not fit inside a box (ie. Fridge etc…)

2. Do you offer short or long term storage?
Store Your Dorm can accommodate short or long term storage needs in some of our locations. We can also store for shorter periods than 4 months too. Please contact us to inquire about your specific needs. 

3. Where are my items stored? 
Your items are stored at one of our climate-controlled, highly secure facilities near your university/college. 

4. What do I do if I’m not sure how many boxes I will need?
This is a common problem for students, especially when you are finishing your first year. To overcome this problem, we will bring you more than enough boxes. Store Your Dorm only charges you for the boxes you end up using. Simply give the unused boxes to your campus representative when he/she comes to pick-up your packed boxes.

5. Can i store empty suitcases?
Yes we can store your empty suitcases for $15 for the whole summer.  

6. How long does it take to retrieve my belongings? 
The end of August and first two weeks of September are an extremely busy time of year so give us at least 3 days notice before you arrive back at school. 

7. Can i access my goods over the summer? 
We do not typically allow access to your goods from May to July. However, if you contact us with 2 weeks notice we will attempt to your accommodate your request. 

8. Do I need to be present when you deliver my belongings?
While we like to meet all of our customers face-to-face we can deliver your stuff to a friend or front desk security guard. We need written consent (email) by you in order to deliver to a third party.

9. Do you deliver to places without elevators?
Yes, we will pick-up and deliver your items wherever you live, right into your front door or room of choice. You don’t have to lift a finger.

10. Does Store Your Dorm help students off-campus?
Yes, there are no additional charges for picking-up items off-campus. We will come to your house even if you are on the third floor!

INSURANCE
1. Are my stored items insured?
Yes, our packages include $100 of insurance per item while in our care. 

2. How much is it for additional insurance?
Additional insurance can be purchased for $3 for each additional $100 of coverage per month. If you are interested in adding additional insurance please let us know when you book. 

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